Eligibility for Returns & Exchanges
- Returns and exchanges are accepted within 14 days of delivery.
- Items must be unused, unopened, and in their original packaging with all tags and seals intact.
- Products that are damaged, used, or missing parts due to customer handling are not eligible for return or exchange.
Non-Returnable Items
- Opened or used skincare and beauty products due to hygiene reasons.
- Gift cards, promotional items, and clearance sale items are final sale and cannot be returned.
How to Initiate a Return or Exchange
- Contact our customer support at [Customer Support Email] with your order number and reason for return/exchange.
- Once your request is approved, you will receive return instructions and a return shipping address.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).
Refunds
- Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges
- If you received a damaged or incorrect item, we will replace it at no extra cost.
- If the desired replacement item is out of stock, a refund or store credit will be issued.
Damaged or Defective Items
- If you receive a damaged or defective product, please notify us within 48 hours of delivery with photos of the issue.
- We will arrange for a replacement or refund as applicable.